Cisco Podcast Network

Cisco Tech Stories - ep22 - Breaking (CX) Lab

In this episode, we receive Regis Baudin, Technical Leader for the CXLabs department in Europe. He is responsible for the operations of the biggest lab of the continent (Cisco has bigger labs in the US and Bangalore) and explains to us what are the challenges of hosting a gigantic lab where hundreds or thousands of engineers come to reproduce customer issues.

Troubleshooting Tips & Outages at Zoom, Spotify & More

Dive into recent service disruptions at Zoom, Spotify, SAP Concur, and Vanguard UK, and explore what they reveal about troubleshooting best practices for ITOps teams.
Tune in now for insights from The Internet Report team or use the chapters below to jump to the sections that most interest you.
CHAPTERS:
00:00 Intro
00:52 Zoom Outage
04:40 SAP Concur Disruption
07:28 Spotify Outage
10:58 Vanguard Outage
13:59 By the Numbers
16:01 Get in Touch
———
For additional insights, check out the links below:
- The Internet Report’s latest blog: https://www.thousandeyes.com/blog/internet-report-troubleshooting-tips-zoom-spotify-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep6_podcast
- The Five Phases of Internet Outage Recovery: https://www.thousandeyes.com/resources/five-phases-internet-outage-recovery-infographic?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep6_podcast
- The Guide to Next-generation Assurance: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep6_podcast
———
Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes
———
ABOUT THE INTERNET REPORT
This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why.
Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue?
Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.
Catch all the episodes on YouTube or your favorite podcast platform:
- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526
- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773
- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

404 Script Not Found: Gaslighting LinkedIn

Kat is back from her wedding, and everyone is circling back with her, which begs the question: do you reply to sales reps who slide into your LinkedIn DMs? What about cold emails?
Ian shares a tip to help filter out spam on LinkedIn, and maybe even make your profile more memorable.
We then try to figure out how spam filters work before coming up with some solutions of our own...sorry if you are in purgatory!
If you want to learn more about Cisco's solutions for SMBs like email security: www.cisco.com/c/en_uk/solutions/…mall-business.html

404 Script Not Found: eComm

Full disclosure: Ian sounds like he is underwater (but is just stuffed up). Not all heroes wear capes.
We jump in by discussing how AI is changing the eComm game. Then discuss the need for making eComm in the channel more prevalent and easier, utilizing what we see in B2C.
We wrap up with Kat's questionable relationship with sales (and tee up a future episode). Another (mildly) educational, but very fun episode!

Why Even 1% Packet Loss Can Impact User Experiences

Packet loss can be bad news for network flows and customer experience. However, in our experience, NetOps teams tend to focus on major spikes in packet loss, while overlooking smaller amounts like 1 or 2%.
This might be a mistake.
Tune in for a deep dive into research findings suggesting that even 1% packet loss can significantly impact user experience—and recommendations for steps NetOps teams should take as a result.
———
CHAPTERS:
00:00 Intro
01:07 The Surprising Impact of 1% Packet Loss
02:50 Research Methodology
08:17 Key Findings
13:55 Recommendations for NetOps Teams
16:48 Additional Research
22:30 Get in Touch
———
For additional insights on our packet loss research, explore all three parts of our Path Quality blog series:
- Path Quality Part 1: The Surprising Impact of 1% Packet Loss: https://www.thousandeyes.com/blog/path-quality-surprising-impact-one-percent-packet-loss?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep5_podcast
- Path Quality Part 2: Understanding the Impact of Packet Loss on Applications: https://www.thousandeyes.com/blog/path-quality-understanding-impact-packet-loss-applications?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep5_podcast
- Path Quality Part 3: Is BBR the Future of Congestion Avoidance?: https://www.thousandeyes.com/blog/path-quality-brr-future-congestion-avoidance?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep5_podcast
And to learn more about how to deliver seamless digital experiences in a distributed IT landscape, read this eBook: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep5_podcast
———
Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes
———
ABOUT THE INTERNET REPORT
This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why.
Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue?
Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.
Catch all the episodes on YouTube or your favorite podcast platform:
- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526
- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773
- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

404 Script Not Found: Working in Tech

We start with a recap of Ian's trip to Japan (spoiler: it was awesome).
We then get to discussing Webex backgrounds with some very serious opinions - are you a virtual background person?
We wrap up by identifying ways to create balance at work, especially at a company that is heavy on meetings. Also, we definitely don't want to return-to-office, but we do want to see people in person (trust us, this makes sense). All in all, a great, somewhat off the rails episode!
Learn more about Cisco's solutions for SMBs: www.cisco.com/c/en_uk/solutions/…mall-business.html

S6 E4: Talking Creativity, AI, and the future of IT with Fletcher Previn

AB sits down with Cisco’s CIO, Fletcher Previn, to talk about the role IT plays in driving business success. Fletcher shares his thoughts on the skills needed for the future of IT, how AI can enhance human potential, and why individual creativity can drive even better IT experiences and outcomes

Matt Gillies | Sharpening your sword

In today's episode of the Cisco Leadership Podcast, we speak with Matt Gillies, Chief Architect and Cisco Fellow, Global Solutions Engineering. Matt shares his career journey, insights into how he keeps his skills sharp, and how he navigates an ever-evolving technology landscape.

404 Script Not Found: AI?

AI, brought to you by two people who use too much ChatGPT (but not on our work computers). Ian and Kat dig into if AI is making us dumb, how it can be implemented for businesses and where we think it is going, all while trying to not get too doom and gloom.
"AI isn't going to replace people, but people who use AI are going to replace people who don't"
Learn more about Cisco's solutions for SMBs: www.cisco.com/c/en_uk/solutions/…mall-business.html

404 Script Not Found: Cybersecurity

Kat flexes her security knowledge. Ian digs in on some issues facing SMBs today, and a state of the union for security as it stands. Also...we share how many of our passwords are compromised, and apparently Kat has been breached before. Not good!
Learn more about Cisco's solutions for SMBs: www.cisco.com/c/en_uk/solutions/…mall-business.html