Cisco Podcast Network

The Show Must Go On: ITOps Lessons From the Events Industry

What does it take to deliver successful digital experiences at major events like concerts and conferences? With special guest Dominic Hampton—Managing Director at attend2IT—we’ll explore the dynamic world of event IT and key takeaways ITOps teams at enterprise companies can apply to their own events as well as in their day-to-day operations.
We’ll also discuss insights from recent incidents that impacted Azure, Microsoft 365, and more.
CHAPTERS
00:00 Intro
01:34 Behind the Scenes of Event IT: Lessons for Enterprise ITOps
22:42 Microsoft Azure Incident
24:15 Microsoft 365 Disruption
25:31 Atlassian Bitbucket Cloud Outage
27:22 TikTok’s Shutdown
30:41 Get in Touch
———
ABOUT DOMINIC HAMPTON
Dominic Hampton is the Managing Director of attend2IT, a UK-based company that provides comprehensive IT services for events of all kinds, from music festivals to major corporate conferences. An IT industry veteran, Dom has more than two decades of experience in the space and has worked on events for many leading companies and organizations. Learn more and connect with Dom on LinkedIn: https://www.linkedin.com/in/attend2/
———
For additional insights, check out the links below:
The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-event-it-best-practices?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep6_podcast
Webinar: Top Outages of 2024, Explained: Lessons in Digital Resilience: https://www.thousandeyes.com/resources/na-top-outages-2024-lessons-in-digital-resilience-webinar?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep6_podcast
*NOTE: The discussed Atlassian Bitbucket Cloud outage occurred on January 21, starting at 3:30 PM (UTC), not January 22.
———
Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X at @thousandeyes
———
ABOUT THE INTERNET REPORT
This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why.
Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue?
Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.
Catch all the episodes on YouTube or your favorite podcast platform:
- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526
- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773
- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Configuration Change Trouble & Other 2024 Outage Trends

Configuration changes played an outsized role 2024 outages. Tune in to hear more about this and other outage trends—and learn how ITOps teams should plan accordingly in the year ahead.
We’ll also share insights from recent incidents at OpenAI and Google Cloud’s Pub/Sub, and dive deeper into a degradation incident that Netflix experienced at the end of 2024.
Read on to learn more, or use the chapters below to jump to the sections that most interest you.
CHAPTERS
00:00 Intro
00:58 Cloud Service Provider (CSP) Outages Continue To Rise
01:52 Accidental Misconfigurations Trending for Clouds and Apps
07:10 OpenAI Outage
09:55 Google Cloud’s Pub/Sub Disruption
14:47 Lessons From a Netflix Incident
18:57 Recent Outage Trends: By the Numbers
21:01 Get in Touch
———
For additional insights, check out the links below:
- The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-configuration-change-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep5_podcast
- 2024 Outage Trends Solidify; Plus OpenAI & Meta Outages: https://www.thousandeyes.com/blog/internet-report-2024-outage-trends-openai-meta-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep5_podcast
- Netflix Broadcast Disruption: Lessons for Major Live Events: https://www.thousandeyes.com/blog/netflix-disruption-analysis-november-15-2024?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep5_podcast
- And join our upcoming webinar, “Top Outages of 2024, Explained: Lessons in Digital Resilience.” We’ll unpack notable outages and performance degradations of 2024 and share lessons IT Operations teams can take away from these incidents to strengthen their digital resilience: https://www.thousandeyes.com/webinars/na-top-outages-2024-lessons-in-digital-resilience?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep5_podcast
———
Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X at @thousandeyes
———
ABOUT THE INTERNET REPORT
This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why.
Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue?
Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.
Catch all the episodes on YouTube or your favorite podcast platform:
- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526
- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773
- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Elisabeth De Dobbeleer | Be Fearless

In today’s episode of the Cisco Leadership Podcast, we will hear from Elisabeth De Dobbeleer, Senior Vice President of the Cisco Partner Program. Elisabeth shares her fearless approach to leadership, the lessons from her professional journey, and her invaluable insights on building and inspiring high-performing teams. Tune in to discover how embracing courage and purpose can transform not just teams, but entire organizations. Thank you for listening!

Tech Stories - ep 18 - Splunk around and find out

We interview Devon Herron, a Splunk support engineer based in the UK. Devon only handles network down P1 situations and he has seen a few doozies during his career.
He takes us through storage troubleshooting, hypervisor shenanigans and of course automation going bananas. Follow us on this journey to discover Splunk and how it can change your life as a network engineer.

2024 Outage Trends Solidify; Plus OpenAI & Meta Outages

With nearly a year of data available, the topline outage trends for 2024 are coming into focus. Tune in to see what the numbers are showing.
The Internet Report team will discuss how Internet service provider (ISP) outage numbers are continuing to increase, while cloud service provider (CSP) outages are also becoming more frequent, indicating a changing landscape in service reliability. They’ll also unpack the recent OpenAI and Meta outages.
———
CHAPTERS:
00:00 Intro
00:49 Outage Trends Across 2024
07:37 OpenAI Outage
13:10 Meta Outage
18:48 Get in Touch
———
For additional insights, check out The Internet Report's latest blog: https://www.thousandeyes.com/blog/internet-report-2024-outage-trends-openai-meta-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep4_podcast
And join our upcoming webinar, “Top Outages of 2024, Explained: Lessons in Digital Resilience.” We’ll unpack notable outages and performance degradations of 2024 and share lessons IT Operations teams can take away from these incidents to strengthen their digital resilience: https://www.thousandeyes.com/webinars/na-top-outages-2024-lessons-in-digital-resilience?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep4_podcast
———
Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes
———
ABOUT THE INTERNET REPORT
This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why.
Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue?
Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.
Catch all the episodes on YouTube or your favorite podcast platform:
- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526
- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773
- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

DigitalOcean, Reddit Outages & Worldline’s IT Perturbations

The past few weeks are somewhat of a representative sample of 2024 from an outage perspective, with connectivity issues and updates at the root of the four recent incidents.
Both DigitalOcean and real-time payments provider Worldline experienced connectivity issues to data centers that made services unreachable. Meanwhile, Microsoft and Reddit encountered problems following changes to their systems that appeared to have unexpected user impacts and had to be rolled back.
Tune in to hear The Internet Report team unpack these incidents and discuss the latest outage trends.
———
CHAPTERS:
00:00 Intro
00:50 Reddit Server Errors
04:33 Issues for Microsoft 365
09:42 DigitalOcean’s Network Issues
10:52 Worldline’s Payment “Perturbations”
12:40 Outage Trends: By the Numbers
15:06 Get in Touch
———
For additional insights, check out this week’s The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-digitalocean-reddit-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep3_podcast
And to learn more about how to deliver seamless digital experiences in a distributed IT landscape, read this eBook: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep3_podcast
———
Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes
———
ABOUT THE INTERNET REPORT
This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why.
Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue?
Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.
Catch all the episodes on YouTube or your favorite podcast platform:
- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526
- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773
- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

The Impact of Cisco Foundation with John Rivers

In this episode, Gladys Kline sits down with John Rivers, Global VP for Service Sales at Cisco and Trustee for the Cisco Foundation. John shares inspiring stories from his family's rich history, his career journey, and his passion for giving back. Tune in for an engaging discussion on resilience, mentorship, and making an impact through service and sustainability.

Small Business, Big Solutions: Focusing on the Future of SMBs

New titles, technologies and routes to market. The partner space that serves small and medium businesses is rapidly evolving. From shifting investments to OpEx, adopting AI and incorporating managed services there is a lot to learn, let alone master.
For a look into what the future holds for both partners and customers, Ian is joined by Chris Caprio, CEO of Focus Technologies, a top SMB partner of Cisco.
Learn more about Cisco's solutions for SMBs: https://www.cisco.com/c/en_uk/solutions/small-business.html
View Focus Technologies' solutions here: https://www.focustsi.com/services-solutions/

Talking the growing and evolving Cisco Partner ecosystem with Rodney Clark.

At Cisco, partnerships aren't merely a business transaction — they hinge on personal connections that have been cultivated over time. AB sits down with Rodney Clark, Cisco's SVP, Partnerships and Small & Medium Businesses, to chat about the ever-evolving partner ecosystem at Cisco. This great conversation dives into topics such as streamlining the partner experience, the shift from products to outcomes, the role of AI in driving better end-user experiences, and much more.

Tech Stories - ep 17 - Dive into threat hunting with JF

In this episode, we interview Jean Francois Dive : threat hunting for Cisco internal Security. He takes us through the stakes of a few very recent and famous hacks.