Cisco Podcast Network

Episode 42: Greater Together: Creating the best possible CX that delivers profitability for partners

In this episode, Scott Schell talks with Pete Davis about the latest updates within CX Partner Success and how partners are benefiting from a “Greater Together” approach through lifecycle selling and digital-first business models.

Meta, LinkedIn, and Comcast Outages, Explained | Pulse Update

Over a two-day period this past week, major social media platforms—Meta’s Facebook and Instagram, LinkedIn, and Discord—all experienced disruptions. In the same timeframe, Comcast was also impacted by an outage that affected access to specific services and applications.
Meta experienced issues with its log-in process, Discord navigated unexpectedly high load volumes, Comcast dealt with 100% packet loss in part of its backbone, and—the following day—LinkedIn worked its way through a backend issue.
These incidents each leave valuable reminders for NetOps teams as they seek to minimize downtime and assure exceptional digital experiences.
Tune in to the episode to learn more and also gain insight into the latest outage numbers and trends.
———

CHAPTERS:
00:00 Intro
00:58 Comcast Outage
05:09 Meta Outage
09:38 Discord Disruption
10:25 LinkedIn Outage
13:22 DIRECTV Service Disruption
15:25 Outage Trends: By the Numbers
17:03 Get in Touch 
———
For more insights, check out these links:
- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-meta-linkedin-comcast-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse31_podcast
- Explore the outages in the ThousandEyes platform (no login required):
Comcast Outage: https://afplzaqpehynhosldcqefycfhqqcrbzh.share.thousandeyes.com
LinkedIn Outage: https://anxjzezcpptrnpodjucgzzixdkldguzm.share.thousandeyes.com 
- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse31_podcast
———
Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes
———
ABOUT THE INTERNET REPORT:
This is the Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 
Tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more. 
Then, the hosts dig into the most interesting outage events from the prior week, examining popular service outages and discussing what went awry—was it the Internet, or an application issue?
Catch all the episodes on YouTube or your favorite podcast platform:
- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526
- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773
- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Episode 7 - Bold Moves Unleashed: Tales of a Fearless Engineering Journey with Nadine Fakhoury

This episode unveils the compelling journey of Nadine Fakhoury, an engineering leader whose path was shaped by resilience, curiosity, and a series of bold moves. Coming from a vastly different cultural background, she faced and overcame significant challenges, demonstrating the profound impact of adapting to new environments and embracing change. Her love for technology was sparked not just by an inherent curiosity but also through the courage to explore the unknown and make pivotal decisions at critical moments of her life.
We delve into the "What if" moments that punctuated her career, exploring how these crossroads were navigated with bravery and strategic choices. These decisions, often bold and against the grain, were instrumental in propelling her from one achievement to another, illustrating the power of taking risks and stepping out of comfort zones.
Join us as we explore the story of a tech leader whose journey is a testament to the strength found in daring to ask "What if" and the transformative power of bold moves in shaping one’s destiny in the tech world.

Tales From Cisco Live EMEA 2024

In this episode, host Brandon Copeland and co-host Craig Vario are joined by Tony Finn, Director of EMEA Channel Sales at ThousandEyes, where they disect all that happened at Cisco Live EMEA 2024 where ThousandEyes had their biggest channel presence to date.
Subscribe to our Partner Newsletter: https://www.thousandeyes.com/partners/newsletter/
Join our ThousandEyes Partners LinkedIn Group: https://www.linkedin.com/groups/12831038/

Episode 4: Defining Sustainability Strategy with Mary de Wysocki, Cisco Chief Sustainability Officer

Today we're diving into a topic at the forefront of global innovation—sustainability in business. In this episode, we're honored to have two distinguished guests. Joining us is Cisco's Chief Sustainability Officer, Mary de Wysocki, whose vision and leadership are driving Cisco and its partners and customers towards a greener future. Interviewing Mary is the Founder and CEO of CyberSN, Deidre Diamond. Together, they'll share personal journeys, industry insights, and actionable strategies for embedding sustainability into the core of your business. So, buckle up as we explore the synergy between success and sustainability, right here, on From the Field.

Episode 3: Choosing Your Own Adventure, Marines to Tech Executive with Morgan Mann

Welcome to this week's episode of Line of Departure, where Eric and Ben dive deep with Morgan Mann, from his time serving in the Marine Corps to his current role as Vice President of Transformation at Cisco.
In this episode, Morgan chats with us about his passions for the outdoors, family, national security issues, along with the challenges and opportunities he faced transitioning from the military to the private sector.
We explore how Morgan found purpose beyond the Marine Corps, navigating the tech startup world before re-affiliating with the Marines post-9/11. His multiple deployments to Iraq and Afghanistan offer profound insights into the post-9/11 veteran experience integrating into corporate life.
Throughout our conversation, Morgan reflects on the importance of proactive career management, highlighting the need to break free from stereotypes and carve out new paths aligned with personal values. From starting his day with rituals to prioritizing family time, Morgan shares invaluable lessons on making every moment count.
Join us as we delve into the complexities of transitioning between two highly successful careers, from the challenges we all face, to the invaluable leadership skills learned along the way. Discover how Morgan's journey epitomizes resilience, adaptability, and the unwavering commitment to make a difference.

Episode 41: Veytec – Finding Value in Earning the Cisco Advanced CX Specialization

In this episode of Partner Perspectives, Scott Schell meets with Pat Henson from Veytec to discuss how they built a scalable and profitable Customer Experience (CX) practice and found value by vesting in the Cisco Advanced CX Specialization.

AT&T Outage and Disruptions at Google Cloud, Front, and More

Load is a fundamental but, at times, challenging variable for networks and operations teams to handle. In the past few weeks, ThousandEyes saw various load-related problems impact organizations including Google Cloud, Front, several Australian banks, and Minnesota State University Moorhead.
Tune in to learn more about what happened during these incidents, as well as hear our commentary on the recent outage impacting AT&T. Use the timestamps below to jump to the sections that most interest you:

CHAPTERS:
00:00 Intro
00:59 AT&T outage impacts cellular services nationwide
04:40 Australian banks appear to lose online and app-based services for 24 hours
07:46 Google Cloud metadata store faces sudden demand spike
09:19 Front’s “large unexpected increase in web traffic”
10:23 Box experiences outage as third-party network component fails
11:23 Minnesota State University Moorhead’s case study on good visibility
12:44 Outage trends: By the numbers
15:35 Get in touch 
———
For more insights, check out these links:
- Explore the Front disruption in the ThousandEyes platform (no login required): https://aczocbxpamiipkdqnaqdedkytwhlfjtw.share.thousandeyes.com?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse30_podcast
- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse30_podcast
———
Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: https://twitter.com/thousandeyes
———
ABOUT THE INTERNET REPORT:
This is the Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 
Tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more. 
Then, the hosts dig into the most interesting outage events from the prior week, examining popular service outages and discussing what went awry—was it the Internet, or an application issue?
Catch all the episodes on YouTube or your favorite podcast platform:
- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526
- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773
- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Tech Stories - ep 08 - Spotless but spot on

In this episode, Steven Janssens takes us through his most memorable Collaboration mysteries.
In one story, Steven is faced with random Webex endpoints disconnecting with no other logs than "user disconnected session" but the user swears they didn't disconnect. Is there a ghost involved ?
The other story involves latency troubleshooting in peak hours and load measuring. The server should have plenty enough power but somehow is still not able to cope with the load ?

The Power of Lifelong Learning

We continue our conversation around skills with this new episode about the lifelong learning mindset. Hear from Koen Bastiaens - VP at Cisco CX EMEA North, Kaja Siwacka – Finance Manager, and Piotr Jarzynka – Principal Architect, about their lifelong learning journeys and tips & tricks to keep growing.
Did you miss the previous episode? Catch the podcast with Mario Sebastian (Cisco CX), John Pell (ServiceNow), and Damian Erni (Swisscom) here: https://on.soundcloud.com/14ypV