Cisco Podcast Network

Episode 38: The Customer Experience transformation with ePlus

We welcome back one of our original guest - Deanna Davenport with ePlus. Deanna shares with Scott Schell the transformation of ePlus, putting customers first and leading with services.

Episode 6 - Brand: Carve Your Path, Make Your Mark

Welcome to Episode #6 of the newly renamed Solutions Engineering Unleashed Podcast - a change reflecting our Cisco Solutions Engineers' invaluable contribution to our customers' success. This episode delves deep into crafting and nurturing your personal brand. Our guests, Kori Younger and Darby Zero from Cisco's US Public Sector SE team and Amy Ryan, Worldwide Collaboration Principal SE, share their wisdom and experiences.
No matter where you are on your career journey, the importance of a personal brand remains constant. Kori, Darby, and Amy will shed light on their journeys, providing valuable tips and lessons they've learned. Join us to discover the relationship between international politics, pre-med studies, police work, and Solutions Engineering...hmmm.
This episode also references two impactful books: 'Chop Wood Carry Water' by Joshua Medcalf and 'What Got You Here Won't Get You There' by Marshall Goldsmith- invaluable resources for anyone looking to advance in their career.
Tune in for an enlightening discussion!

Unpacking Recent ChatGPT Issues & Other Outage News | Pulse Update

What caused recent dips in performance for OpenAI’s ChatGPT? Tune in to hear The Internet Report team unpack this and other recent disruptions, including a hack that led to an outage at the Spanish branch of the Orange mobile network, and a blip for customers of the cloud services provider DigitalOcean.
They’ll also cover the outage trends they’re seeing in 2024 so far and how extreme cold weather can cause problems for data centers.
For more insights on outage trends and analysis of some of the most notable outages of 2023, register for the upcoming Top Outages of 2023 webinar: https://www.thousandeyes.com/webinars/amer-top-outages-2023-analyses-takeaways?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q2_internetreportpulse27_podcast
Also check out these links:
- Blog: 2023 Internet Outage Trends & the New Outage Landscape: https://www.thousandeyes.com/blog/internet-report-pulse-update-2023-internet-outage-trends?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q2_internetreportpulse27_podcast
- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q2_internetreportpulse27_podcast
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CHAPTERS
00:00 Intro
01:12 Two Consecutive Service Degradations at ChatGPT
04:43 Hack Leads to Orange Spain Outage
13:05 DigitalOcean Disruption
15:55 By the Numbers
23:26 Get in Touch
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Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

S5 E1: Talking Past, Current, and Future Cyber Threats with Nick Biasini1

AB kicks off 2024 with a fun episode featuring Nick Biasini, Head of Outreach, Cisco Talos. This is a great conversation that highlights some of the top cyber threats from 2023, while looking to what the trends in cybersecurity may be in 2024, from AI to ransomware to social engineering, and more. AB also presses Nick on his passion and commitment to making the best cup of coffee possible. Check it out!

2023 Internet Outage Trends & the New Outage Landscape | Pulse Update

As they launch into 2024, organizations are facing a different outage landscape than they had at the start of 2023. The past year saw increases in cloud service provider (CSP) outages, application outages, and the percentage of U.S.-centric outages—all of which point to an evolution in the way outages happen and the need for different strategies to minimize the impact of disruptions.
In this episode, Mike Hicks (Principal Solutions Analyst at ThousandEyes) unpacks these trends and shares practical tips for mitigating disruptions and optimizing performance. Listen on YouTube or tune in on your favorite podcast platform.
And for more insights, check out these resources:
- Top Outages of 2023 Webinar: https://www.thousandeyes.com/webinars/amer-top-outages-2023-analyses-takeaways?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q2_internetreportpulse26_podcast
(*In APJC? Check out the APJC session: https://cisco.webex.com/webappng/sites/cisco/meeting/register/f22aa6a322284e07abf0350b255c88c8?ticket=4832534b0000000658abcedc3030906188c1af83e52ab18645645592a5962e7bdd3a5f2afdc393ae&timestamp=1705102128048&RGID=r57f263db115ebc6efa4c0a05429caa6f)
- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q2_internetreportpulse26_podcast
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CHAPTERS
00:00 Intro
00:38 Cloud Service Provider Outages Trending Up
02:30 Percent of U.S.-centric Outages Rises
06:55 Application Outages Up in 2023
09:55 Get in Touch
———
Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes
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ABOUT THE INTERNET REPORT:
This is the Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 
Tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more. 
Then, the hosts dig into the most interesting outage events from the prior week, examining popular service outages and discussing what went awry—was it the Internet, or an application issue?

Episode 37: ITGL and the Importance of Data to Enhance Customer Success

This episode includes one of our top EMEA Partners - ITGL. Scott Schell talks with Neil Pemberton, the Co-CEO of ITGL, about their relationship with Cisco and how ITGL utilizes data to differentiate itself.

Tech Stories - ep 06 -Automation Pandemonium : The day SNMP broke the Datacenter

We receive our audio editor but first of all DataCenter guru Kris Vandecruys. He tells us about SAN and the storage technologies, FiberChannel, the difference between NAS and SAN as well as the time where an SNMP monitoring script killed the whole datacenter.

Season 3, Episode 1: People and AI Come Together in XDR, Briana Farro & Derrick Snyder

Briana and Derrick talk to Principled about how XDR, or Extended Detection & Response, is helping SOC (security operations center) personnel increase their ability to detect and mitigate security breaches in real-time. The team developed personas that reflect today’s very active SOC analysts who need to detect persistent, under-the-radar threats, known as ‘low and slow’ approaches. The XDR solution uses automation to aggregate these persistent security threats and a progressive disclosure strategy to alert analysts about potential breaches.
Key moments:
1:18 Cisco’s new Breach Protection Suite, which includes XDR
2:09 Going deep on the use case with personas
3:17 How XDR is making day-to-day work simpler for security analysts
4:08 The concept of progressive disclosure
6:51 How AI-generated threats work
11:21 Collaborating with the product principles

Episode 16: A holiday special

In the holiday special, our producer, Elizabeth Chen, anchored the episode with the host, Shaun Roberts, on the hot seat! Their chat covers 2023 reflections, including what makes any innovation an award winner, what makes Cisco the best place to work, and their holiday plans! Wishing our viewers and listeners the best in 2024! Happy Holidays!
Note: Please email cisco-techinsiders-podcast@cisco.com for queries, suggestions, or feedback .
LinkedIn Profiles:
Elizabeth Chen: https://www.linkedin.com/in/elizabethchen01/
Shaun Roberts: https://www.linkedin.com/in/srobertsmba/

Insights From the Ghosts of NetOps Past, Present, and Future

As 2023 comes to a close, in the spirit of Dickens’ holiday classic “A Christmas Carol,” let’s reflect on the valuable insights left by the ghosts of network operations teams past, present, and yet to come. 
Tune in to hear host Mike Hicks (Principal Solutions Analyst at ThousandEyes) discuss lessons from the NetOps teams of the past, the current state of NetOps, and what the future might hold—all with the goal of helping teams take steps to optimize performance and deliver delightful digital experiences in 2024.
And also check out Mike’s related article in TechRadar: https://www.techradar.com/pro/the-ghosts-of-network-operations-past-present-and-yet-to-come
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CHAPTERS
00:00 Intro
01:06 NetOps Past
06:24 NetOps Present
12:14 NetOps Yet to Come
20:35 Get in Touch
———
Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. 
And follow us on X: https://twitter.com/thousandeyes
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ABOUT THE INTERNET REPORT:
This is the Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 
Catch the Outage Deep Dive series for special coverage of major Internet outages. The hosts go under the hood to determine what happened, covering key lessons and ways IT teams can minimize downtime in similar situations. 
Also tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more. Then, the hosts dig into some of the most interesting outage events from the last few weeks.