Cisco Podcast Network

WhatsApp & Apple Outages; Plus ITOps Tax Day Survival Tips

With tax season coming to a close in the United States, IT teams at tax preparation companies and other organizations in the industry will be taking extra care to make sure that their systems can handle a spike in traffic due to a potential last-minute rush of filings.
Tune in to hear The Internet Report hosts discuss how IT teams can navigate major spikes in demand and give customers the best possible digital experience, whether it’s Tax Day, Black Friday, or another high-traffic period.
They’ll also unpack recent outages at companies including Apple and WhatsApp, and explore why a sudden reduction in page load times may indicate functional issues rather than true improvements to the customer’s digital experience.
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CHAPTERS:
00:00 Intro
01:11 Navigating U.S. Tax Season and Spikes in Demand
06:37 Pulse Update: Outage Analysis
06:40 Apple Outage: App Store, TV+, and Music
13:35 WhatsApp, Other Meta Services Disrupted
15:04 Square Outage
17:19 Performance as a Cyber Indicator: XZ Utils
20:48 Panera Bread Outage
22:33 Ray AI Disruption
24:13 Outage Trends: By the Numbers
27:05 Get in Touch
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Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes
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ABOUT THE INTERNET REPORT:
This is the Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why.
Tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more.
Then, the hosts dig into the most interesting outage events from the prior week, examining popular service outages and discussing what went awry—was it the Internet, or an application issue?
Catch all the episodes on YouTube or your favorite podcast platform:
- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526
- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773
- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

#12 with Dragan Marjanovic

In this episode you will get the chance to meet Dragan Marjanovic, Cisco Consulting Engineer!
Tune in to discover more about Dragan's career path, his transition to life in Portugal, sharing the same Padel appreciation as our host Rodrigo, and many other insights.

Simplifying the Complex: Building a ThousandEyes Practice

In this episode, host Brandon Copeland is joined by Tanner Bechtel, Global Leader of Partner Solutions at ThousandEyes, where they deep dive into the intricacies of building a successful practice.
From the initial conversations within your organization, to mitigating roadblocks along the way, this episode is packed with advice to ensure your success on this practice building journey.
Subscribe to our Partner Newsletter: https://www.thousandeyes.com/partners/newsletter/
Join our ThousandEyes Partners LinkedIn Group: https://www.linkedin.com/groups/12831038/

Episode 43: No pranks, all podcast: Introducing the CX Partner Framework

In today’s episode, Scott Schell talks with Steve Dock from CX Partner Marketing to get a glimpse behind the scenes of the intensive, yet minimally disruptive rebrand efforts for the CX Partner Framework content and learning resources. For access to Blackbelt Trainings, please visit https://ebooks.cisco.com/story/your-cx-service-strategy/.

Tech Stories - ep 09 - April’s fool - 2 truths and a lie

In this episode, Jaroslav Gawron, Ivan Shirshin and Rik Boven tell us 3 crazy stories. However, only 2 are true. Will you be able to find out which one is the fake one ?

How Third-party Issues Led to McDonald’s, DMV Outages | Pulse Update

The end-to-end delivery of modern digital services can introduce a complex web of dependencies and failure points, which can stem from direct relationships as well as third-party providers, introducing layers of abstraction for operations teams to keep track of.
Managing this complex ecosystem can be challenging. Unexpected issues may arise from seemingly insignificant components, surprising even the largest, most technologically sophisticated organizations.
For example, in recent weeks, problems at third-party providers led to outages at McDonald’s and the Department of Motor Vehicles. Tune in to the episode to hear what happened and explore other incidents from the last couple of weeks.
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CHAPTERS
00:00 Intro
01:09 Payment and Ordering Systems Cut Out at McDonald’s
04:36 Disruptions at the DMV
08:48 Cable Cut in West Africa
10:16 Another Fiber Cut, but With Layered Redundancy
14:12 PlayStation Network, GeForce Now Experience Issues
16:21 Get in Touch
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For more insights, check out these links:
- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-mcdonalds-dmv-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse32_podcast
- Explore the Africa undersea cable cut in the ThousandEyes platform (no login required): https://alxucgibmtsxarllvvybwfagzkvvlokf.share.thousandeyes.com/
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Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes
———
ABOUT THE INTERNET REPORT
This is the Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why.
Tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more.
Then, the hosts dig into the most interesting outage events from the prior week, examining popular service outages and discussing what went awry—was it the Internet, or an application issue?
Catch all the episodes on YouTube or your favorite podcast platform:
- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526
- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773
- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Episode 5: Cybersecurity ”Whack a Mole” with Randall Coffelt & Larry Edie

“Organizations are increasingly aware that they may not be as prepared as they should be for cyber incidents and are starting to understand the potential financial impact of downtime.”
This was an eye-opening discussion with two of the best! Check out this awesome conversation with Randall and Larry, who joined From the Field to chat about importance of cybersecurity in today's business landscape, the challenges in cybersecurity including evolving threats and lack of correlation across platforms, and solutions for optimizing cloud environments and concerns about quick recovery from cyber incidents.
During the conversation we explored the development of solutions that can correlate events from any platform and provide comprehensive attack vector analyses. Discussed solutions and efforts for optimizing cloud environments and providing lifecycle management and visibility, particularly in terms of operationalizing and minimizing impact on the organization. And considered the need for tools that can automate and maintain consistent policies across multiple clouds, reducing potential misconfigurations.
Randall and Larry make several outstanding observations on the current state of security;
There is a general level of confidence across different market segments, but there are still worries about visibility, workforce, and misconfigured tools;
Challenges in cybersecurity related to including constantly evolving threats on core business and extended supply chains, such as dictionary attacks on VPNs, and the pressure on security teams from constantly playing "whack-a-mole";
Different teams with different toolsets, leading to a lack of correlation and integration across platforms;
And, Cloud environments presenting challenges such as complex configurations and mismanagement, and the need for visibility, automation, and consistent policies.

Episode 5: Making Genuine Connections with Karina Loor

In this episode, hosts Eric and Val engage in a conversation with Karina Loor, a US Navy Surface Warfare Officer Veteran and Partner Account Manager at Cisco Systems. Karina's journey unfolds as she recounts her remarkable life story, beginning as an immigrant from Ecuador and navigating her way into the military. The narrative expands to her experiences attending school in the United States, securing an NROTC scholarship, and achieving distinction in her career as a Navy Surface Warfare Officer.
Karina further dives into her academic achievements, highlighting her graduation from George Washington University and the attainment of an MBA from the University of North Carolina. The discussion offers a glimpse into the challenges and triumphs of her military service, providing valuable insights for listeners. As the conversation shifts to her corporate career at Cisco Systems, Karina shares practical advice for individuals undergoing transitions, drawing from her own experiences of adapting to change. Whether it's a first-time transition or the fourth, Karina's wisdom provides a guide for navigating the complexities of career shifts, making this episode a resourceful exploration of resilience, education, and professional growth.

Episode 4: Life, Surfing and Tech with Valerie Bennett

In this episode, hosts Eric and Nicole welcome Valerie Bennett, a multi-faceted individual with a background as a surfer, technologist, and US Marine. Valerie shares her compelling journey, recounting her transition from the Marine Corps into technology. The conversation delves into the valuable lessons she has learned throughout this transformative journey and explores how she has managed to sustain a strong sense of purpose.
Listeners are treated to insights into the intriguing connection between Valerie's passion for surfing and her successful career in the tech industry. The episode unravels the parallels between these seemingly disparate worlds, inviting the audience to discover the unique intersections of surf culture and the fast-paced, innovative landscape of technology. Valerie's narrative offers inspiration and practical wisdom, making this episode a captivating exploration of resilience, adaptation, and the diverse paths that lead to fulfillment in both personal and professional arenas.

S5 E3: Talking the partnership between technology and inclusive culture with Adele Trombetta

AB welcomes Adele Trombetta, Cisco’s SVP and GM, Cisco CX EMEA, for a fun and spirited conversation on her passion for technology and her mission to create an extensive inclusive culture program in EMEA. From her days as a young mechanical engineer to her current role as a CX leader at Cisco, Adele’s story is a perfect example of how even in an industry overwhelmingly dominated by men, being a woman AND a super successful tech leader at the same time is an achievable goal.