Cisco Podcast Network

Episode 27 : The CX ”Revolution” with TD Synnex

Scott Schell talks with Joe Vlajcic from TD Synnex about how this Distribution Partner developed their CX Practice, and how they created "Revolution."

Season 2, Episode 6 Intelligent Design, Intentional Outcomes, Jason Cyr, Sr. Dir., Security Design

Jason talks to Principled about using the principles from start to finish developing Cisco’s latest security solution, Cisco Secure Access. Secure Access launched with great customer enthusiasm as a result of real customer conversations and a roadmap focused on outcomes. Jason talks about the impact of the principles on the product development culture at Cisco, and how the principles may morph as AI becomes integrated into products.
Key moments:
2:00 Twenty conversations with customers sets path for success for Secure Access
4:00 The little book that catalyzed change
4:40 Roadmaps focused on outcomes
7:15 Onboarding as a use case
9:58 Principles shifting the culture
11:45 Design principles for AI
14:20 The emerging discipline of design
Episode transcript: https://cisco.box.com/s/4b1qov835j0dijtm7nl8lsp909hpgivj

Episode 21: Compliant Call Recording with CallCabinet

Tune in to Episode 21 with Kyle York from CallCabinet - the leading provider of compliant call recording and analytics solutions and long-term Solutions Plus partner. Kyle discusses CallCabinet's newest offerings with Kevin Adamson, and what the future holds with next-gen AI-analytics for call recording and beyond!

Episode 26: Our Partners’ Success is Cisco’s Success

Scott Schell and Danilo Pozo, the Cisco CX US Commercial Sales Leader, discuss how Cisco is providing the tools for Partners to be successful with their CX practice. They also break-down some myths about how Cisco CX works with Partners.

Cisco Optics Podcast Ep 44. If single-mode fiber seems like magic to you, listen to this (1 of 8)

Single-mode fiber transformed telecommunications in the 1970s and 1980s by raising the ceiling for communication bandwidth over transoceanic distances. It took years of R&D to get there though. Remember, we’re sending light through tens of kilometers of glass without regeneration. Imagine how pure the glass of an 80km thick window needs to be in order to see through it!
In Episode 44, we begin a new conversation with Roshene McCool, expert in fiber networks for telecommunications & scientific instrumentation at Corning Optical Communications. We begin with her background before joining Corning and how it prepared her for her current position there.
– Pat Chou, Cisco Optics Product Manager
Roshene McCool is the Senior Market and Technology Development Manager for Corning Optical Fiber and Cable, specialising in single-mode fiber and access networks. She provides technical and market insight for Corning’s global fiber and cable product line management teams. Roshene has 30 years of experience in engineering and optical communications systems and subsystems, including many years designing networks for advanced radio telescopes. Roshene has held project management and coordination lead roles in diverse teams throughout her career.
Roshene is the acting chair of the Women in Fiber Committee for the FTTH Council Europe and is the winner of the Corning Optical Communications “ You make a difference” award, 2022 for her leadership of diversity initiatives in Corning.
Roshene holds a Masters Degree in Electrical and Electronic Engineering from the University of Nottingham, United Kingdom and is a chartered member of the Institution of Engineering and Technology (IET).
Related links
Cisco Optics-to-Device Compatibility Matrix: https://tmgmatrix.cisco.com/
Cisco Optics-to-Optics Interoperability Matrix: https://tmgmatrix.cisco.com/iop
Cisco Optics Product Information: https://copi.cisco.com/
Additional resources
Cisco Optics Podcast: https://optics.podcastpage.io/
Blog: https://blogs.cisco.com/tag/ciscoopticsblog
Cisco Optics YouTube playlist: http://cs.co/9008BlQen
Cisco Optics landing page: cisco.com/go/optics
Music credits
Sunny Morning by FSM Team | https://www.free-stock-music.com/artist.fsm-team.html
Upbeat by Mixaund | https://mixaund.bandcamp.com

Tech Stories - ep 02 - Healthcare drama during Covid

In the first peak in the Covid outbreak, a hospital uses wireless handheld phones to communicate between nurses and doctors but suddenly calls drop and have terrible quality. The issue is reported by nurses and doctors but the partner engineers cannot reproduce and with the pandemic, they cannot go onsite anymore. Now, Cisco's A-team has to resolve the problem remotely and without talking to the end users !

Episode 25: The benefits of Partner Lifecycle Acceleration (PLA)

Christina Jovanovic joins the podcast to discuss how Partners can drive transformation in their CX practice through Partner Lifecycle Acceleration (PLA).

Season 2, Episode 5: Platform Power, Trip Carroll, Leader, User Experience Engineering

Episode length: 12 minutes
Principled talks to Trip about implementing a design system called Momentum for the Webex Suite, a group of 34 products all developed or acquired at different times. In Trip’s view, the principle of building an open, extensible platform has a lot of power. He says it’s easier to sell a customer a new product if looks and works like a product they already have. Trip and his team talked to many different product teams to design usable, adaptable elements for the Webex Suite. These centralized building blocks help scale change and free up developers’ time so they can focus on solving user needs.
Key moments:
1.33 Unifying 34 Webex products in a new unified design system
2:45 The fun and the difficult in solving the problem
3:55 Common frameworks help scale change
5:36 Helping engineers focus on user needs versus design
7:31 Product principles help make the case for dedicated engineering support
8:55 Creating the Momentum unified design library
9:45 The iPad and the iPencil make drawing fun
Episode transcript: https://cisco.box.com/s/u8rbeoy17yjieyi4jx8te52wnd01q86u

Episode 12: Cisco Live Las Vegas 2023 Recap_ Cisco Executives Edition

Cisco Live inspires technology innovators worldwide through large-scale in-person and digital events and on-demand education. Cisco Live is the premier destination for Cisco customers and partners to gain knowledge and build community. In this episode, our host Shaun Roberts along with Buffy Ransom, SVP of Cisco Customer Experience (CX) Centers, and Jami Stewart, VP of CX Centers Americas, discuss highlights from Cisco Live. They cover some big technology hits with the potential to transform the future, how we consume technology, Generative AI, Cisco TAC, and a lot more!

Small Business, Big Solutions: Security to Aspire To

As businesses grow so to does the complexity of picking the correct solutions from the correct partner. What goes into a comprehensive solution? What attributes should you look for in choosing a technology partner? Why are there so many acronyms in the security space?
To answer these questions and discuss what the future holds, our host Ian is joined by Doug Stevens, Vice President of Manage Services, and Michael O’Connell, a Security Solutions Architect at Aspire Technology Partners, partner of Cisco.
Learn more about Cisco SMB solutions for security: https://www.cisco.com/c/en/us/solutions/small-business/security.html
Learn more about Aspire's security offerings: https://www.aspiretransforms.com/solutions/cyber-security/