Cisco Podcast Network

Episode 24: Delivering ROI through visibility, flexibility and adaptability with NTT

Tune in to hear NTT’s Danny Marzka talk with Cisco’s Scott Schell about how NTT is helping solve client challenges and enabling the customer experience with its SDI Services. Learn how NTT brings visibility to the clients’ technology spend and helps them maximize and realize the value of their investments. Hear an example where NTT helped a client aggregate 236 licenses into a single enterprise agreement and save $1.7+ million annually.

S4 E6: Talking Networking, Leadership, and being the Tom Hanks of Executives, with Jonathan Davidson

Join AB as he welcomes Jonathan Davidson, Cisco’s EVP and General Manager, Cisco Networking, for a fascinating chat on life, leadership, and secretly being Tom Hanks? This unexpected conversation touches on the criticality of connectivity in the next era, Sci-Fi visions, and the need for failure, vulnerability, and choice for a trailblazing legacy.

Episode 23: Assisting Partners with their Lifecycle Practice

Todd Ringleman from Ray-Allen meets with Scott Schell to discuss how Cisco and Partners can be unified in their lifecycle initiatives, and how that has a positive effect on Customer outcomes.

Episode 22: CX Customer Success Story with Choctaw Nation

Scott Schell and David Watkins from GDT do a deep-dive into a customer success story with Choctaw Nation and discuss the incredible impact their services had for this community.

A Personal Growth Journey: What a Global Career has taught Alexandra Zagury

This episode features Alexandra Zagury, Cisco’s Vice President for the Partner Managed & as-a-Service business in the Global Partner Routes to Market Sales Organization. She leads the development of Cisco’s strategy to drive over $10B partner managed business and go-to-market capability.
 
Alexandra is a true global citizen, fluent in four languages and has delivered results in more than ten countries in Asia, Africa, Europe, the Middle East, North America and Latin America. Her story is one of personal growth across multiple continents, with precious life lessons learned along the way.

Season 2, Episode 4: Think Less, Make More, Greg Petroff, VP UX Design

Episode length: 21 minutes
Greg talks to Principled about his new role as the first chief design officer for Cisco’s Security & Collaboration business and how he advocates for design internally at Cisco to build a design-led culture. The value of this new culture will be felt as Cisco generates net positive outcomes for society. Greg encourages his teams to make more and think less to push through the ambiguity of the product development process, as it’s the making that informs the decision-making as to the best way forward.
Key moments
1:18 The role of a chief design officer
3:00 Greg’s favorite book
5:01 Designing towards outcomes
9:39 How designers use juxtaposition to get new ideas
13:17 Building products for a SaaS environment
16:49 What it feels like working in a design culture
18:30 Product and design teams think differently
Episode transcript: https://cisco.box.com/s/7o768rp16gz1qpu7f4mv1bz53k80992d

Tech Stories - ep01 - The power of that thing in your pocket

In this episode, Tristan tells us a story about a Cable service provider facing random outages, with a cause well beyond what we could think of.
Every month, Nico and Tristan present us interesting and unusual tech stories from Cisco CX centers. Subscribe to Cisco Podcast Network to be sure not to miss the next one.
Follow us on X (Twitter) @CiscoTechStorie and send us your comments, we value your feedback!

Episode 19: Collaboration made easy with SynergySky ​

Get to know Mark Dumas, President of Americas, and Sean Lessman, VP of US Public Sector, as they discuss SynergySky and Webex's longstanding partnership alongside Cisco co-hosts Abi Fagiri and Taryn Montero. Synergy SKY makes it easy for your Cisco Devices to schedule, join, and share content with all major meeting platforms through a platform-independent interoperability solution. Currently available for purchase on the Cisco Global Price List

Episode 21: The Future of CX Partner Success and Partner Lifecycle Services

For the second episode with Denzil Samuels, Scott Schell and Denzil discuss how Partners can accelerate their CX practice with Partner Lifecycle Services.

Season 2, Episode 3: Making user experiences sticky with Magnetic, Jason Nako, Dir., UI/UX Eng.

Episode length: 11 minutes
Principled talks to Jason about implementing a common design system called Magnetic for Cisco products in Security and Networking, to streamline development. He says that the principles naturally align with the values a common design system brings, giving users cohesive product experiences that delight with constant improvement. Jason and his team recently brought together design leaders from across Cisco for a workshop that looked at consumer products for inspiration. This group of designers formed what they call a Common Council to make sure their design components are flexible and scalable, so no one has to start from scratch creating new product interfaces.
Key Moments
1:17 Competing Design Systems yield fragmented user experiences
1:54: House of Brands versus Branded House
2:23 Principles naturally align to what design systems bring
3:40 Finding out about user pain points
4:30 Navigation Redesign workshop
5:39 Borrowing from consumer products
6:53 Common council guides common design
8:06 Designing to support multiple product needs
8:40 Product principle dock lights up relevant product principle
10:04 The Sneakerhead
Episode transcript: https://cisco.box.com/s/ytuln2q9adjhvrzei1e3actuqwx173gj