Cisco Podcast Network

Season 2, Episode 3: Making user experiences sticky with Magnetic, Jason Nako, Dir., UI/UX Eng.

Episode length: 11 minutes
Principled talks to Jason about implementing a common design system called Magnetic for Cisco products in Security and Networking, to streamline development. He says that the principles naturally align with the values a common design system brings, giving users cohesive product experiences that delight with constant improvement. Jason and his team recently brought together design leaders from across Cisco for a workshop that looked at consumer products for inspiration. This group of designers formed what they call a Common Council to make sure their design components are flexible and scalable, so no one has to start from scratch creating new product interfaces.
Key Moments
1:17 Competing Design Systems yield fragmented user experiences
1:54: House of Brands versus Branded House
2:23 Principles naturally align to what design systems bring
3:40 Finding out about user pain points
4:30 Navigation Redesign workshop
5:39 Borrowing from consumer products
6:53 Common council guides common design
8:06 Designing to support multiple product needs
8:40 Product principle dock lights up relevant product principle
10:04 The Sneakerhead
Episode transcript: https://cisco.box.com/s/ytuln2q9adjhvrzei1e3actuqwx173gj

Episode 20: Achieving Customer Outcomes with the CX Partner Success Team

For the 20th edition of Partner Perspectives, we feature back-to-back episodes with the Cisco CX Partner Success leader, Denzil Samuels. In this recording, Scott Schell and Denzil talk about the experiential economy and how that affects the Customer Experience.

Small Business, Big Solutions: The Future is Cloudy

While the cloud may have once been an unfamiliar concept, it has now become the baseline for operations for businesses of all sizes. In this new era, where priorities have shifted to increasing the efficiency and agility of innovation, developers and businesses are finding ways to level up their own platforms by integrating apps from the marketplace.
 
In this episode, Ian is joined by Grant Shirk, Head of Product Marketing at Cisco Meraki, and Miriam Kung, SMB Product Marketing at Meraki, to discuss this new era of the cloud and how small businesses can take advantage of these developments to accelerate the growth of their businesses.
Learn more about Cisco SMB solutions: https://www.cisco.com/c/en/us/solutions/small-business.html?ccid=cc004168

Episode 19: The Power of IBM Total Solution Support

In our final episode with IBM, Scott Schell discusses the power of IBM Total Solution Support with Linda York, the Vice President of Americas Sales for Technology Lifecycle Services.

Tech Stories - ep00 - Introduction with Buffy Ransom

This is an introductory episode to the Tech stories podcast. We explain the podcast concept with our guest Buffy Ransom, SVP of Cisco CX. Buffy tells us about the CX organisation, which will be our pool for inviting guests on the show and also tells us about stories of her own.
This show is hosted by Tristan Van Egroo and Nicolas Darchis.

Season 2, Episode 2: The Flywheel Effect, Travis Isaacs, VP UX Design

Episode length: 16 minutes
One year later, Travis reflects on what has changed at Cisco since introducing product principles in 2022. Travis says that the beauty about the principles is they’re broad enough to apply to products at any stage of market maturity. The principles provide a roadmap for creating a flywheel unlocks the cycle from feedback to adoption. Travis says that teams are applying the principles in unexpected ways and have catalyzed a cultural shift to adoption as the primary success metric.
Key moments:
1:30 Reflecting on the first anniversary of introducing the product principles
2:40 The principle teams should apply first
4:50 The flywheel of principles that leads to renewals
7:10 Making products people truly love to use
10:50 Celebrate adoption principle is shifting the culture most
13:00 Webex customers have clear opinions on AI-enhanced video
Episode transcript: https://cisco.box.com/s/c2l5509oil6om1n2k9bvqs4eyz2mqmns

Episode 18: The Customer Value of IBM Technology Lifecycle Services (TLS)

During episode three of the IBM takeover, Scott Schell talks with John Christensen who is the Global Offerings Manager for IBM. Their conversation is focused on the value of IBM Technology Lifecycle Services (TLS) and why it is different than in the past.

Episode 20: Change the way your network delivers collaboration with Kollective ​

Join us for an insightful conversation with Kollective Technology's VP of Global Technical Solution, Neal Lauther, and Garrett Gladden, SVP of Product Technology, alongside Cisco co-hosts Kevin Adamson, Webex Partnerships Leader and Taryn Montero. Kollective is a recent SolutionsPlus Partner and has partnered to offer a solution that enables businesses to deliver secure, reliable, and high-quality video events to their employees, customers and partners. ​

Embracing your true self, not your title to lead

In today's episode we meet with Cliff Thomas who is the Senior Vice President for the Global Enterprise Segment here at Cisco responsible for 8B+ in revenue. He talks about his journey to leadership, principles and how he views the role of leading others.

Season 2, Episode 1: Securing a Hybrid World, Hiral Vora, Director, User Experience Engineering

Episode length: 11 minutes
Hiral and his team worked on Cisco Secure Access, our Security Service Edge (SSE) product, which secures applications wherever people are working by moving closer to the network’s edge. Hiral says that customers are feeling challenged securing hybrid environments, and they look to Cisco as a partner they trust with their security concerns. The team is working by the principle of move fast, because speed matters to get to market quickly. He sees a cultural shift at Cisco in how we are building technology, mapping products to customer intent and business outcomes.
Key Moments:
1:31 Why hybrid work environments need SSE
2:31 Moving fast to bring product to market
4:10 First principles approach to identify basic elements of a problem
6:11 Shift to customer-outcome focus in building technology
7:03 Monthly meetups to showcase product features
8:14 Adopting Magnetic design system
Episode transcript: https://cisco.box.com/s/0jq8vdn309zwicetl1vph2xxcd8k4b40